Salesforce
The world's #1 CRM platform
SugarCRM
Let the platform do the work
Salesforce vs SugarCRM Comparison
Compare Salesforce and SugarCRM side-by-side — pricing, features, scores, and which one is right for you.
The bottom line
Salesforce and SugarCRM are both strong contenders in the crm space, but they serve different needs. Salesforce edges ahead with an overall score of 90/100 compared to SugarCRM's 71/100. SugarCRM is easier to get started with (6/10 for ease of use vs 5/10). On pricing, neither offers a free tier — Salesforce starts at $25/mo and SugarCRM at $49/mo. SugarCRM rates higher for value for money (6/10 vs 5/10), making it a better pick if budget is a concern.
At a glance
| Salesforce | SugarCRM | |
|---|---|---|
| Our score | 90/100 | 71/100 |
| Starting price | $25/mo | $49/mo |
| Free tier | No | No |
| Best for | The world's #1 CRM platform | Let the platform do the work |
Pricing comparison
Salesforce
No free tier
Starter Suite$25/mo
Pro Suite$100/mo
Enterprise$165/mo
Unlimited$330/mo
Pricing verified 2026-03-08
SugarCRM
No free tier
Sugar Sell Essentials$49/mo
Sugar Sell Standard$65/mo
Sugar Sell Advanced$85/mo
Sugar Sell Premier$135/mo
Pricing verified 2026-03-11
Feature comparison
core
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Contact management | Yes | Yes |
| Deal pipeline | Yes | Yes |
| Email tracking | Yes | Yes |
| Meeting scheduler | Yes | Yes |
| Task management | Yes | Yes |
advanced
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Marketing automation | Marketing Cloud (separate) | Sugar Market (separate) |
| Custom reporting | Yes | Yes |
| Lead scoring | Yes | Advanced+ |
| Sequences | Enterprise+ | No |
integrations
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Gmail | Yes | Yes |
| Outlook | Yes | Yes |
| Slack | Yes | Yes |
| Salesforce | Yes | No |
Ratings breakdown
Salesforce
Ease of use5/10
Value for money5/10
Features10/10
Support7/10
SugarCRM
Ease of use6/10
Value for money6/10
Features8/10
Support7/10
Choose Salesforce if...
- You're ready to invest from $25/mo
- You value powerful features over simplicity
- You need enterprise-grade capabilities
Choose SugarCRM if...
- You're ready to invest from $49/mo
- You value powerful features over simplicity
- You need enterprise-grade capabilities
