Freshsales
AI-powered CRM for high-velocity sales
SugarCRM
Let the platform do the work
Freshsales vs SugarCRM Comparison
Compare Freshsales and SugarCRM side-by-side — pricing, features, scores, and which one is right for you.
The bottom line
Freshsales and SugarCRM are both strong contenders in the crm space, but they serve different needs. Freshsales edges ahead with an overall score of 80/100 compared to SugarCRM's 71/100. Freshsales is easier to get started with (8/10 for ease of use vs 6/10). On pricing, Freshsales offers a free tier while SugarCRM requires a paid plan from $49/mo. Freshsales rates higher for value for money (9/10 vs 6/10), making it a better pick if budget is a concern.
At a glance
| Freshsales | SugarCRM | |
|---|---|---|
| Our score | 80/100 | 71/100 |
| Starting price | $9/mo | $49/mo |
| Free tier | Yes | No |
| Best for | AI-powered CRM for high-velocity sales | Let the platform do the work |
Pricing comparison
Freshsales
Free tier available
FreeFree
Growth$9/mo
Pro$39/mo
Enterprise$59/mo
Pricing verified 2026-03-08
SugarCRM
No free tier
Sugar Sell Essentials$49/mo
Sugar Sell Standard$65/mo
Sugar Sell Advanced$85/mo
Sugar Sell Premier$135/mo
Pricing verified 2026-03-11
Feature comparison
core
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Contact management | Yes | Yes |
| Deal pipeline | Yes | Yes |
| Email tracking | Yes | Yes |
| Meeting scheduler | Yes | Yes |
| Task management | Yes | Yes |
advanced
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Marketing automation | Pro+ | Sugar Market (separate) |
| Custom reporting | Pro+ | Yes |
| Lead scoring | Yes | Advanced+ |
| Sequences | Yes | No |
integrations
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Gmail | Yes | Yes |
| Outlook | Yes | Yes |
| Slack | Yes | Yes |
| Salesforce | Yes | No |
Ratings breakdown
Freshsales
Ease of use8/10
Value for money9/10
Features7/10
Support8/10
SugarCRM
Ease of use6/10
Value for money6/10
Features8/10
Support7/10
Choose Freshsales if...
- You want a free tier to get started
- You value an intuitive, easy-to-use interface
- Getting strong value for money is a priority
Choose SugarCRM if...
- You're ready to invest from $49/mo
- You value powerful features over simplicity
- You need enterprise-grade capabilities
